All amounts shown on the website are inclusive of VAT and exclusive of delivery costs.
SSIE ApS accepts online payments with; [Dankort, Visa/Dankort, Visa, Mobilepay Online]. We do not impose any kind of transaction fee on your purchase.
Payment for the order will only be deducted from your account when the item is dispatched, unless otherwise agreed or stated in your order.
SSIE ApS uses a secure payment server that encrypts all information, which means that the connection is completely secure.
We only deliver goods within Europe. The delivery time for your order is normally 1-3 working days. When ordering at weekends and public holidays, the item is dispatched on the first working day. When ordering on weekdays before 15.00 the item will be sent the same day.
Should there be an extended delivery time in special cases, we will notify you by email.
We deliver to private addresses in Denmark - but not the Faroe Islands and Greenland.
All goods are delivered with GLS and PostNord.
Return and right of cancellation
There is a 14-day full right of return on goods purchased on our webshop.
The period is calculated from the day you receive your order. You bear any return costs yourself, just as the choice of carrier is your own.
Cancellation must be notified to us no later than 14 days after the purchase, and from the cancellation the order must be in our hands no later than 14 days after you have informed us of your use of the right of cancellation.
The notice must be given by email firstname.lastname@example.org, where you must clearly state that you wish to use your right of withdrawal.
It is up to SSIE ApS to assess the condition of the goods. If the item has been tested to determine the nature of the item, it is considered used and of reduced value. This means that if you cancel the purchase, you will not get any of the purchase amount back.
Right of complaint
According to the Danish Sales Act, there is a 2-year right to complain about products. Complaints apply to defects in material and/or manufacturing.
Complaints must be notified to SSIE ApS within a reasonable time after receipt of the goods. Here, 7 days is considered a reasonable time, unless otherwise agreed.
The complaint does not apply to errors or damage caused by incorrect operation of the product.
SSIE ApS covers the return costs to a reasonable extent. We do not accept parcels sent on cash on delivery.
Personal data policy
When you buy an item and pass on the information yourself, we receive customer data. As data controller, we process your personal data securely and confidentially. Your personal data will only be used and stored for the purposes for which they were collected.
We use third parties to process some of our information, among other things in our freight handling, which was not developed by SSIE ApS . We have entered into data processing agreements with our partners as a guarantee that they comply with applicable regulations on the protection of personal data.
You can send an email to email@example.com if you want to get in touch with us, have questions or file a complaint. We endeavor to respond within 2-3 weeks.
If you want to complain about a product bought on our webshop, you can send a complaint to:
The Danish Competition and Consumer Authority's Center for Complaint Resolution
Carl Jacobsens Vej 35
If you are a consumer residing in another EU country, you can register your complaint in the EU Commission's online complaint platform: http://ec.europa.eu/consumers/odr/ . DK41514469